ISO 10002 Quality management - Customer satisfaction

What is ISO 10002?

It outlays an establishment at least three to four times as much to attain a new customer as to maintain an existing one. Organisations that regularly lose customers, struggle to repair their damaged reputations.

In today’s competitive environment, product and service innovations are redefining accepted levels of performance. A good customer satisfaction system is one of the key requirements for successful businesses when managing customers’ needs and protecting their brand.

It outlays an establishment at least three to four times as much to attain a new customer as to maintain an existing one. Organisations that regularly lose customers, struggle to repair their damaged reputations.

In today’s competitive environment, product and service innovations are redefining accepted levels of performance. A good customer satisfaction system is one of the key requirements for successful businesses when managing customers’ needs and protecting their brand.

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How will ISO 10002 help your company?

  • Better relationship with customers and a system in place to encourage employees to improve their behaviour and skills in working with customers
  • Transparent System which Provides clients with an open, effective and easy-to-use customer feedback process.
  • Enhance customer satisfaction by creating a customer focused environment that is open to feedback (including complaints), resolving any issues, and enhancing the organisation’s ability to improve its customer service.
  • Demonstrate to clients and other stakeholders that you have high standards in place to process, analyse and review complaints to improve the product and customer service quality.
  • Management commitment through adequate acquisition and deployment of resources, including employee communication and training
  • Provides a basis for continual improvement and analysis of complaints-handling process.

How will ISO 10002 help your company?

  • Better relationship with customers and a system in place to encourage employees to improve their behaviour and skills in working with customers
  • Transparent System which Provides clients with an open, effective and easy-to-use customer feedback process.
  • Enhance customer satisfaction by creating a customer focused environment that is open to feedback (including complaints), resolving any issues, and enhancing the organisation’s ability to improve its customer service.
  • Demonstrate to clients and other stakeholders that you have high standards in place to process, analyse and review complaints to improve the product and customer service quality.
  • Management commitment through adequate acquisition and deployment of resources, including employee communication and training
  • Provides a basis for continual improvement and analysis of complaints-handling process.

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The IMS mission and philosophy is based on three ‘Key Principles’ which supports towards successful certification and compliance:
Keep it Simple
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Make Standards fit organisations
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State what you do, Do what you state and Prove that you do it

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To find out how to take advantage of our Certification Scheme, arrange a no-obligation meeting with one of our professional IMS Consultants who will be pleased to discuss your company’s certification requirements.
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